Director of Operations

About Us:
Welcome to Retail Mechanical Services: Where Growth Meets Opportunity!

At Retail Mechanical Services, we’re not just expanding; we’re revolutionizing the way customer service is delivered in the retail and restaurant industries. Our team is the heartbeat of this transformation, and we’re on the lookout for passionate individuals ready to make a real impact.

We’re committed to excellence in every interaction. Our core values – Commitment, Consistency, Creativity, and Communication – aren’t just words; they’re the principles that guide everything we do.

Our services are essential to some of the most recognized Fortune 500 retailers and restaurants. With operations spanning the United States, Canada, and Puerto Rico, our influence is as broad as it is impactful.

Nestled in the vibrant heart of Bohemia, NY, our team enjoys a dynamic work environment that fosters innovation and collaboration. Here, your ideas can travel across continents, and your work will redefine industry standards.

Retail Mechanical Services is your destination if you want to be part of a forward-thinking company that values creativity and a can-do attitude.


Job Summary:
The Director of Operations oversees the daily efficiency and performance of the RMS-Service department. Utilizing data analysis, this role contributes to strategic decision-making, troubleshoots technical challenges, and ensures effective communication with internal and external stakeholders.


Supervisory Duties:
  • Manages daily operations of service, preventative maintenance teams and vendor relations
  • Supports and develops supervisors through training and coaching.
  • Addresses escalated issues with the service team, vendors, and clients and preventative maintenance team.
  • Conducts regular one-on-one meetings with direct reports.
  • Monitors and oversees performance goals for all direct reports.
  • Generates monthly reports on employee metrics, profits, and project completion.
  • Conducts employee evaluations according to hire dates.
  • Facilitates new employee onboarding and progression meetings
Job Essential Duties:
  • Establishes metrics, guidelines, and standards by which the company’s performance can be evaluated; identifies opportunities for improvement.
  • Oversees daily operations and improves processes and procedures to deliver tangible results to the CEO and Director of Finance.
  • Reviews, analyzes, and evaluates business procedures to ensure the efficiency and effectiveness of current practices.
  • Implements policies and procedures that will improve day-to-day operations.
  • Plans, directs, controls, implements, evaluates, monitors, and forecasts budgets and cost of projects for Service and Preventative Maintenance to achieve financial objectives.
  • Produces smoother workflows and more cost-effective business processes within the company
  • Projects a positive image of the organization to employees, customers, industry, and community.
  • Performs other related duties as assigned.
Required Skills/Abilities:
  • Proficient in Microsoft Office Suite.
  • Adaptable to new software and systems.
  • Accurate data entry with strong attention to detail.
  • Experience with Accounts Payable and Receivable processes.
  • Excellent time management and organizational skills.
  • Ability to prioritize tasks and meet deadlines.
  • Comfortable with multitasking and independent work.
  • Effective communication skills (written and verbal).
  • Previous accounting or administrative experience preferred.
  • Strong leadership skills with the ability to motivate and manage teams.
  • Analytical thinking and problem-solving capabilities.
  • In-depth knowledge of industry standards and company policies.
  • Ability to maintain confidentiality and exercise discretion.
Education and Experience:
  • High school diploma or GED equivalent.
  • 7+ years of experience in Operations, Business Management, HVAC Industry or a similar field.
  • Bachelor’s degree in Business Administration, Management, or related field preferred.
  • Proven experience in a leadership role within an operations or service-oriented environment.
  • Certifications in project management or operations management are a plus.
Physical Demands:
  • Continual periods of sitting at a desk and computer
  • Frequent reaching for files and documents, bending to file papers, and twisting to answer phone calls
  • Extensive use of hands and fingers for typing, writing, and using a computer mouse
  • Occasionally lifting and carrying moderate weight (up to 25 pounds) of files, binders, and office equipment
  • Extensive use of close vision, distance vision, and the ability to adjust focus
Work Environment:
  • Primarily working in an office environment with standard lighting and temperature control
  • Some background noise from colleagues, phones, and printers, but generally quiet working conditions
  • Prolonged use of a computer and other electronic devices

Salary Range:
$90,000 – $105,000


  • Exceptional Work Culture: Be part of a team that values innovation, collaboration, and a positive environment where your ideas matter
  • Work-Life Harmony: We understand the importance of balance. Enjoy flexible schedules that let you thrive both at work and in your personal life
  • Comprehensive Medical Coverage: Your health is our priority. Benefit from top-tier medical plans that keep you and your family secure
  • Dental and Vision Benefits: We’ve got your smile and sight covered with excellent dental and vision insurance plans
  • Generous Paid Time Off (PTO): Rest, travel, or pursue your passions with our ample PTO policy
  • Paid Holidays: In addition to our PTO plan, employees receive seven paid holidays
  • Robust 401k with Company Match: Plan for your future with our competitive 401k plan, featuring a generous company match
  • Life Insurance for Peace of Mind: Feel secure knowing you and your loved ones are protected with our life insurance policies after one year of employment
  • Flexible Spending Accounts (FSA): Manage your healthcare expenses with ease using our FSA options

Equal Opportunity Employer: Retail Mechanical Services is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Drug-Free Workplace: Retail Mechanical Services is committed to maintaining a drug-free workplace. All employees are required to comply with our drug-free workplace policy.

Background Check Notice: We may conduct background checks on potential hires.

At-Will Employment: Employment with Retail Mechanical Services is at-will, meaning that either you or the company can terminate the employment relationship at any time with or without notice.

ADA Statement: Retail Mechanical Services is an ADA compliant employer and provides reasonable accommodations to qualified individuals with disabilities who request them. Please contact the HR department at [email protected] to request an accommodation.