Our Story

Our story starts in 2000, when our founder and President Kathleen Larmour decided to take her in-depth industry experience and launch, Professional Retail Services (PRS) a national facility maintenance company. Operating out of a spare room in her home, PRS’s success had laid out the groundwork for the sprouting of yet another company, Retail Security Services (RSS) a national security guard provider. Some time later the need to move both affiliated companies to our current space of 20,000 SQ. ft. in Medford, Long Island, was necessary.


Retail Mechanical Services (RMS) had its origin when on numerous occasions, customers would express to Kathleen the need for an HVAC & Refrigeration company that operated and serviced its customers with the same sensibility and expertise as PRS & RSS. With that RMS was conceived.


Kathleen, was intentional in entering the field and raising the bar of professionalism in the HVAC industry when she decided to open Retail Mechanical Services (RMS). RMS invested a lot of time in the sourcing of skillful talent, planning, executing and testing of operational logistics and mechanical training programs, before launching. Kathleen's vision was to couple technology, experience, and market research, in order to deliver the caliber of service that the PRS & RSS customers are accustomed to.


RMS works hard to continually offer and deliver successful programs, designed to fulfill the HVAC & Refrigeration needs of today.


What We Bring To The Table

As the restaurant and retail industry continues to thrive, so does the need for comprehensive and innovative HVAC services. Retail Mechanical Services (RMS) is ready to handle all your demand services, upgrades, successful maintenance programs, and new system installations. Adopting the latest in work order management software and smart technology is what makes the RMS team more productive and keeps us up to date on the most innovative HVAC trends. These attributes also help to reduce cost and increase the competence of the RMS workforce.


Retail Mechanical Services (RMS) strives to attack high-value problems with high-value solutions. What’s high value? RMS won’t look to just address the immediate problem and provide a quick fix but instead takes a look at the whole picture to find and address other triggers that may be causing the initial problem/symptom. This enables RMS to suggest a multi-purpose solution that attacks the problem from multiple dimensions and ensures longevity and efficiency of the equipment for all RMS customers.


RMS also offers customers benchmarking, commissioning and re-commissioning reports – which are used to develop cost-effective “predictive maintenance” programs. By including predictive technology as part of routine maintenance, customers could monitor machines frequently, anticipating potential problems before they lead to serious equipment damage.


More about RMS (HVAC & Refrigeration): 

  • The RMS staff is friendly, knowledgeable and experienced
  •  RMS constantly seeks new ways to improve business practices, providing superior customer service, while never compromising on quality
  • Keeping an eye on the future and being attentive to market changes, reacting quickly to opportunities in order to stay ahead of trends and being able to provide customers with the best up-to-date HVAC & Refrigeration solution, is always a priority


For more information please call 631.297.9292 or email us at inquire@retailmechancial.com.


Meet The Team

Kathleen Larmour

“Success is about how uncomfortable you are willing to get, and how you overcome it will determine your level of success.“

Jenn McCoy
Director Of Operations

     "Challenges are what makes life interesting and overcoming them is what makes life meaningful."

Bianca McNamara
National Sales Manager

"Be stubborn about your goals but flexible about your methods." 

Ben Gibbons
National Sales Manager

"There are no secrets to success. It is the result of preparation, hard work, and learning from failure."

Danielle Procida
Director Of Finance

"Opportunities don’t just happen,
you create them."

Amanda Procida
Assistant Director Of Operations

"Around here we don’t look backward for very long. We keep moving forward, opening up new doors and doing new things because we’re curious… and curiosity keeps leading us down new paths."

Fun Facts

3,512 Service-Partners In Network
1,756 RMS Covered Cities In The US
327 Satisfied Customers