Our Story
For us, It’s Personal.
Retail Mechanical Services (RMS) started with a simple goal: to take care of the people and systems that keep businesses running. What began as a small, family-driven team has grown into a nationwide network, but our values haven’t changed. We still believe in showing up, doing things right, and standing behind every job.
Because comfort isn’t just about temperature, it’s about trust.
What we do differently.
You'll see it in the details.
How we answer, act, and follow through.
hassle free onboarding
No long-term contracts or required exclusivity, and clients receive a single point of contact to manage all services.
rapid response
Onboarded clients can activate services fast, with real people keeping you updated from first call to final fix.
matched partnerships
Team members are assigned based on personality fit, not just title or vertical.
end-to-end service
From scheduling and insurance to reporting, warranties, and follow-ups, our team handles it all…so you don’t have to.
honest, real communication
You get straight answers, not runaround. We’re transparent, responsive, and don’t believe in sugarcoating problems.
proactive problem solvers
We don’t just close tickets, we look for root causes and prevent the next issue.
24/7
human support
When you call, we answer. No ticket numbers or outsourced scripts. Just real people who know your sites and what's at stake.
female founded, female led
WBENC certified and proudly woman-owned. A rarity in facilities, and a real source of pride for our team.
Part of a bigger system.
Still personal at the core.
RMS is one of three sister companies dedicated to high-touch, high-trust service.
Our people aren’t just part of the story.
They are the story.